Feedback & Complaints

At Our House Support, we value your opinions and strive to continually improve our services. Whether you have feedback, compliments, or complaints, we encourage you to share your thoughts with us. Your input helps us enhance our support and better meet your / our Participant's needs.

If you have any feedback, suggestions, or compliments about our services, we would love to hear from you. You can send an email to feedback@ourhousesupport.com.au. Rest assured that your communication will remain anonymous unless you choose to disclose your identity.

Alternatively, you may choose to complete this form. We will respond to you within 5 business days and, if requested, will follow up with the result of your feedback/compliment/complaint.

We take complaints seriously and view them as an opportunity to learn and grow. If you are dissatisfied with any aspect of our services, please reach out to us at feedback@ourhousesupport.com.au. Our dedicated team will thoroughly review your concerns and work towards finding a resolution.

We understand that sharing feedback, compliments, and complaints requires trust. When you email us at feedback@ourhousesupport.com.au, your communication will be treated with the utmost confidentiality. If you choose to remain anonymous, your identity will be protected.

Your feedback, compliments, and complaints are essential to us as we continually strive for excellence. By sharing your thoughts, you contribute to the ongoing enhancement of Our House Support's services, ensuring that we provide the highest level of support to our clients.

Please Note: If you wish to complete an anonymous feedback and complaints form, please visit this link and mail your Feedback/Complaint to the provided address.

Thank you for your openness and participation in helping us serve you better.