Privacy Policy

Our House Support's Privacy Policy is effective from May 2024 onwards.

At Our House Support, a Registered NDIS Provider, we are committed to protecting the privacy and confidentiality of personal information that is entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we collect from clients, employees, contractors, and other individuals.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address, and emergency contact details.
• Personal Details: Date of birth, gender, and other relevant personal information.
• Health Information: Information about disabilities, medical history, and support needs.
• Financial Information: Payment information and billing details.
• Employment Information: Employment history, qualifications, and related details.
• Usage Information: Information about how you interact with our services and website.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Providing Services: To provide disability support services to our clients and fulfil contractual obligations.
• Communication: To communicate with you regarding our services, updates, and important information.
• Employment: To manage employment relationships and related matters.
• Improving Services: To analyse usage patterns and improve the quality of our services.
• Legal Compliance: To comply with legal and regulatory requirements.

3. Disclosure of Your Information

We may disclose your personal information to:

• Service Providers: Third-party service providers who assist us in delivering our services.
• Health Professionals: With your consent, we may share health information with relevant health professionals.
• Legal Authorities: When required by law or to protect our rights, safety, and property.
• Business Transfers: In the event of a merger, acquisition, or transfer of assets.

4. Security Measures

We implement appropriate technical and organisational measures to safeguard personal information from unauthorised access, disclosure, alteration, or destruction.

5. Your Choices

You have the right to:

• Access and Correct: Request access to and correction of your personal information.
• Withdraw Consent: Withdraw any previously provided consent for processing.
• Opt-Out: Opt-out of receiving promotional communications.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us